Our refund and returns policy is that all sales are final. While we will do our best to help with products that are lost or damaged during shipment, all online and in-person sales of our products are final.
To request assistance with a shipped order that was damaged or lost, please fill out the below form and we’ll be in touch with more questions to help resolve the situation:
You agree to receive email communication from us by submitting this form and understand that your contact information will be stored with us.
Please do not throw away any materials, items, or packages that were received. We reserve the right to request photographic proof of the damage.
Shipping and handling costs are absolutely final.
We only offer an exchange of the same or similar item on the rare occasions that your item was damaged or lost during shipment.
We will handle each damage/lost request on a case-by-case basis. Please add owner@rusticcabindesigns.com to your ‘safe list’ as all correspondence will arrive from that email.
Once your request is received and inspected, we will send you an email to notify you that we have received your issue request. We will also notify you via email of the approval or rejection of your request.
If your request is approved, then we will be in touch via email to provide you with options for a similar or the same product replacement choice(s).
We only replace items if they are defective or damaged. If you need to exchange it for a similar item, send us an email using the form above.